Fascination About SAMANAGA
Fascination About SAMANAGA
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Our multinational crew of adaptable pros in East Africa is devoted to giving Fantastic assistance and sustainable Electricity alternatives.
Vitality Solutions Company Samanga gives comprehensive solar alternatives to clientele in Uganda and Kenya, including anything from photo voltaic panels to inverters. We've proven a robust consumer foundation that spans governing administration agencies, private enterprises, and standard individuals.
This certification is granted to products which offer you Specifically substantial amount of person experience. We evaluated how straightforward it is to start working with Samanage And the way properly-made its interface and characteristics are to facilitate the get the job done approach. Soon after a while invested working with the software package we identified their interface quite easy to understand.
With the assist stop, we appreciated a chance to monitor tickets and incidents with ease. In addition, Samanage dashboard is actually intuitive, providing significant-degree choice makers with fast insights on key details without the have to drill all the way down to aspects for strategic arranging.
Samanage doesn't have almost everything a good assistance desk Remedy ought to have, however it does offer you many options that are very important to ITIL, including difficulty, incident, and alter administration. Samanage has a delightful aesthetic, is reasonably simple to use when you finally become accustomed to it, and offered its attribute breadth you'll surely obtain the correct Device with the job somewhere during the suite.
Such as, a missed weekly anti-virus upkeep sends off a warning, while a skipped quarterly job alerts us that a critical job has been ignored and might open up our databases to achievable hacks. Other notable attributes of Samanage SLA are:
Although this will not be a large dilemma For each company, This is a damaging really worth mentioning, if You are looking more info for tailor made branding.
Samanage adheres to the Information Technologies Infrastructure Library (ITIL), which suggests it sports activities a set of attributes that assist it professionals adhere to ITIL ideal techniques when providing assist companies in massive IT functions. Considering the fact that we reviewed irt past year, It is also adopted an up-entrance pricing coverage the place it used to need you to get in touch with a profits individual in order to even get an easy quote.
Meanwhile, the asset administration gives you a full look at in the asset’s lifecycle from its purchase to disposal. It pays to track company laptops and cell gadgets via Team Coverage or Domain Login Scripts particularly if you’re implementing a BYOD (deliver your own machine) coverage. You are able to promptly see crucial details within the asset, which include, overall performance, spot, and specs.
“We have a lot of laptops getting used by gross sales on location so aquiring a steady cloud asset tracker assists”. A further program director also claimed that Samanage can help him to prepare and plan updates and servicing even while he concentrates on process improvement.
In the subject of weeks, we were ready to streamline our provider requests and shipping and delivery flows by providing All people–the large manager to assist agents to rank and file throughout departments–larger visibility of their requests. Furthermore, an agent can speedily raise a ticket simply by clicking the “+” button around the interface.
“In the Samanage Group, cellular phone phone calls, live chat and social media, Samanage team members are literally simply a simply click absent to reply inquiries and take comments.”
“Would be the Computer plugged?” It really is tech assistance’s most hated detail: the mundane jobs of frequently addressing a similar dilemma or issues which might be fastened utilizing, perfectly, widespread sense. IT really should center on actual not trivial problems, like server crashes or technique bugs.
Our energy solutions harness renewable resources which provide a sustainable and ground breaking approach to electrical power generation and use cutting down carbon emissions and advertising and marketing a greener long run. Governments around the globe are ever more committing to formidable renewable Power targets.